Privacy Policy & Cookie Policy

Last updated: 14 July 2026

Introduction

Terafieldworks respects your privacy and is committed to protecting personal data collected through this website, enquiries, booking requests, and related travel consultation services. This policy explains how we collect, use, retain, share, and protect personal data in accordance with the UK GDPR, the EU GDPR where applicable, and relevant data protection laws.

Data Controller Information

The data controller is Terafieldworks, located at 75 Page St, London SW1P 4EJ, United Kingdom. You can contact us about privacy matters by email at info@terafieldworks.com or by telephone at +44 20 7914 6215.

Types of Data Collected

• Identity and contact data, including name, email address, telephone number, and postal address when you provide it.
• Travel enquiry data, including preferred destinations, dates, budget range, traveller numbers, accessibility needs, and service preferences.
• Communication data, including messages sent through forms, email, phone notes, and customer support correspondence.
• Technical data, including IP address, browser type, device information, referring pages, approximate location, and website usage logs.
• Cookie and analytics data, including consent choices, page interactions, session information, and aggregate traffic statistics.

Legal Basis for Processing Under GDPR

• Contract or pre-contractual steps: to respond to enquiries, prepare itineraries, process booking requests, and provide requested services.
• Consent: to send optional marketing communications or use non-essential cookies where required.
• Legitimate interests: to operate and secure the website, improve services, respond to business enquiries, and prevent misuse.
• Legal obligation: to keep records required for accounting, tax, consumer protection, regulatory, or legal compliance purposes.
• Vital interests or substantial public interest: only where necessary for urgent travel assistance or legally recognised safety reasons.

How Data Is Used

We use personal data to answer enquiries, design travel proposals, coordinate bookings, manage customer relationships, provide support, improve website performance, maintain security, comply with legal obligations, and send updates only where permitted. We do not sell personal data.

Data Storage and Retention

Enquiry records are usually retained for up to 24 months after the last interaction unless a booking or legal requirement applies. Booking, payment, invoice, and tax-related records may be retained for up to 7 years. Website logs are generally retained for a shorter operational period unless security review requires longer retention. When data is no longer required, it is deleted, anonymised, or securely archived.

User Rights

Subject to legal limits, you may request access to your personal data, correction of inaccurate data, erasure, restriction of processing, portability, or objection to processing based on legitimate interests. You may withdraw consent at any time where processing is based on consent. You also have the right to lodge a complaint with a competent supervisory authority, including the UK Information Commissioner's Office.

Cookies Policy

Cookies are small files stored on your device. We use strictly necessary cookies for website operation and security, preference cookies for remembering choices, analytics cookies for understanding aggregate usage, and marketing cookies only if enabled for campaign measurement.

• Strictly necessary cookies: used for session continuity, form handling, fraud prevention, and security; usually last for the session or a short operational period.
• Preference cookies: remember settings such as consent choices; typically last from 6 to 12 months.
• Analytics cookies: help us understand page performance and visitor journeys in aggregate; typically last from 1 day to 24 months depending on provider settings.
• Marketing cookies: may measure campaign performance or social referrals if enabled; duration depends on the third-party provider and your consent settings.

You can manage cookies through your browser settings and, where a cookie banner is present, through the provided consent controls. Disabling some cookies may affect site functionality.

Third-Party Services

We may use third-party services for website hosting, form handling, analytics, embedded maps, video playback, email delivery, booking support, and security. These providers process data only where necessary for their services and under appropriate contractual safeguards. Embedded services such as maps or videos may collect technical data according to their own privacy policies.

Data Protection Measures

We apply reasonable technical and organisational safeguards, including access controls, secure transmission where available, limited staff access, supplier review, data minimisation, and operational monitoring. No internet service can be guaranteed completely secure, but we work to reduce risks and respond promptly to suspected incidents.

Contact Information

For questions or requests about this policy, contact Terafieldworks at info@terafieldworks.com, +44 20 7914 6215, or 75 Page St, London SW1P 4EJ, United Kingdom.